Privacy Policy

1. Introduction

RFA Global, LLC ("RFA Global," "we," "us," or "our"), headquartered in Fayetteville, North Carolina, USA, is committed to protecting the privacy of individuals and businesses who interact with our website, services, and trade network. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage with us as a buyer, supplier, or business partner in connection with our commodity trading and supply chain solutions.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, job title, company name, email address, phone number, and mailing address when you submit an inquiry, request a quote, or register as a buyer/supplier.
• Business Information: Details related to trade inquiries, commodity requirements, transaction history, and company documentation submitted during due diligence or compliance verification.
• Technical Information: IP address, browser type, device information, and browsing behavior collected automatically through cookies and similar tracking technologies.
• Communication Records: Records of correspondence, including emails and messages exchanged through our contact forms or direct communication channels.

3. How We Use Your Information

RFA Global uses collected information to:

• Facilitate and process trade inquiries between buyers and suppliers
• Verify buyer and supplier credentials for compliance and due diligence purposes
• Respond to inquiries, quotes, and service requests
• Improve our website functionality and user experience
• Send relevant updates about our services, market insights, or trade opportunities (where consent has been provided)
• Comply with applicable legal, regulatory, and international trade requirements

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Verified Trade Partners: Suppliers, buyers, logistics providers, and strategic partners involved in facilitating a specific transaction, only as necessary to complete trade processes.
• Service Providers: Third-party vendors who support our website operations, data hosting, or communication services, under confidentiality obligations.
• Regulatory and Legal Authorities: When required to comply with applicable laws, international trade regulations, or to protect our legal rights.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the confidentiality and integrity of the information we collect. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and understand visitor behavior. You may adjust your browser settings to refuse cookies, though this may affect certain website features.

7. Data Retention

We retain personal and business information only for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, or regulatory requirements related to international trade transactions.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Object to or restrict certain processing of your data
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites, including partner or supplier portals. We are not responsible for the privacy practices or content of these external sites.

10. International Data Transfers

As RFA Global operates within a global trade network, information may be transferred to, stored, and processed in countries outside your country of residence, in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.